FAQ
General Question – About Payment
Q: What payment methods do you accept?
A: We accept PayPal as a payment method.
Q: Do you accept Master Card/Credit Card?
A: Yes, you can choose PayPal payment and use your Master Card/Credit Card.
Q: What is the currency on your website?
A: It is US dollor (USD).
General Question – About After Sales Service
Q: What is your warranty policy?
A: We offer 2 years warranty for all orders placed since 2017. Please check detailed warranty terms by this link: https://yoeleous.com/pages/Return-policy
Q: How to apply for your warranty?
A: Should you have any warranty issues, please email [email protected] or contact your sales representative directly, and we will instruct you how to apply warranty.
Q: Do you have any Return and Refund Policy?
A: Yes, we do. Please check the policy details through below link: https://yoeleous.com/pages/Return-policy
General Question – About Shipping
Q: Which shipping method do you use to ship to the USA?
A: We use EMS for rims/wheels/frames and forks orders, other small parts orders will be shipped by ePacket.
Q: How long does it take for delivery to the USA?
A: EMS parcel usually takes about 7-15 workdays to be delivered.
If an unexpected situation such as bad weather or an accident etc. happens, there might be some delay in shipping. (Don`t worry, it happens rarely.)
Q: Is there a tracking number that I can track where my parcel is?
A: Yes, every single package has an exact tracking number to track the parcel status.
Q: Is it Free Shipping on your website?
A: Yes, we offer free shipping worldwide for all orders on our website.
Q: There has been no status update for some days, is it normal?
A: EMS does not update tracking info every day. Normally they will update it when the parcel reaches a new sorting center. Please be a little more patient. The package is on its way to you.
General Question – About Customs Taxes
Q: Do I have to pay any additional fees or customs taxes？
A: Normally we will make lower invoice values to help customers save/avoid taxes. However, for some countries which have strict taxes rules, please guide us with the appropriate value or value limit for your country through online chat or email to [email protected].
Q: How much taxes will I need to pay?
A: Actually the taxes amount percentage varies for different countries, so you can find some info about it locally, also we will check with our customers from the same region as yours to get some related info.